Terms and Conditions

Group Lodge – Booking Payments, Cancellations & Refunds  

Group Bookings for Lodge Accommodation- A  booking confirmation deposit of 25% is required to secure the booking dates for your group getaway.

We request final payment 30 days prior to arrival. Additional guest numbers must be provided at this time with all guests being accounted for.  You may add on last minute extra guests in consultation with us prior to arrival.

Any changes/cancellations or refund requests must be made in writing to stay@ilukaretreat.com.au. This allows us to discuss variations to the cancelled booking with the client to determine best next steps for a reschedule or partial refund. 

Cancellations within 60 days of arrival will incur a 25% cancellation fee or a 10% reschedule fee. Cancellations within 30 days of booking date will not receive a refund unless extenuating circumstances can be verified and approved.

Glamping Bell Tents – Booking Payments, Cancellations & Refunds  

Glamping Bookings are to be paid in full upon confirmation of dates.

  Extra guests are to be booked  prior to arrival, preferably with some lead time to prepare and provide the correct bedding requirements, configurations and tent size.

Any cancellation/refund request must be made in writing to stay@ilukaretreat.com.au. Cancellations within: 15 days or more prior to arrival will receive a full refund. Cancellations between 14 days and 72 hours prior to arrival will incur a 50% cancellation fee. Cancellations within 72 hours will not receive a refund unless extenuating circumstances can be verified and approved.

Reschedule requests must be in writing. A reschedule fee of 10% of the booking will occur within 7 days of booking date. 

Additional Accommodation – Booking Terms

It is the clients responsibility to provide a contactable phone number prior to and for the duration of your stay.
Minimum night stays apply during school holidays and Public Holidays
One night stay available on request – surcharge applies.
A fee applies to transfer your booking to new dates.
In the instance of a no show, refunds will not be issued.

Group lodges will be allocated based on the group size and may be changed or swapped to best fit at the discretion of management.

We reserve the right to cancel any booking without compensation, refund or reimbursement if terms of these conditions are breached.

Special Offers and Coupons are not redeemable on Public/school holidays/peak times
The facilities at all properties are shared eg bathrooms, parking.
Late check out or early check in by request (fee may apply)
Pets are NOT permitted at any time to protect our native wildlife. 

Weekend nights are Friday and Saturday nights
Mid Week nights are Sunday through Thursday

Security Deposit Information

Security Deposits are Required for all group bookings – Details as follows:  A security deposit form will be provided when you book. This needs to be filled out, signed, and returned to the office 7 days prior to the arrival date. Payment of security deposit is to be made by Credit Card Pre-Authorisation on the day of arrival for $2000 pending group type.

What is a Pre-Authorization?  This is when your bank places a hold for the amount on your credit card. The credit card must be equipped with sufficient funds which cannot be spent, for the duration of your stay.  The security deposit is released by the bank 7 working days after departure unless fees have been charged.  Please contact the office if you find anything out of order upon arrival which may affect your security deposit from being refunded.  Ph (03) 5989 8505.  The form can be scanned and emailed or you can fill it in and take a photo with your phone and email it through to stay@ilukaretreat.com.au

Security Deposit Charges for Groups – Damage or Excessive Noise

If you breach any agreement of your stay, the security deposit is charged in full.  Fees will not be negotiated into for any damage charges, repairs or issues as a result of the group behaviour. All properties must be left in a condition that a new booking can arrive and check in on the same day within 4 hours of your departure. 

Please abide by the following terms to avoid security deposit losses:  Guests must not create noise or a disturbance of the peace which is offensive to neighbours at any time throughout the occupancy. If guests in adjoining properties and/or neighbours are disturbed, you may be liable to refund accommodation fees to guests whose stay has been disrupted by excessive noise from your group.

Guests must abide by any noise conditions with no excessive noise permitted on the Iluka property. Guests must comply with standards and orders issued by police or any regulatory authority to minimise impacts upon the residential amenity of neighbours and local community. Disturbance of the Peace comes with considerable fines.  Gatherings, celebrations or entertainment at the property must not conflict with residential amenity and must comply with local laws and house rules.

*No unauthorised adult entertainment at any time on the property
No smoking indoors or within 3 metres of entrances
No cigarette litter on property grounds
No open flames or candles or coal fired bbq or spits
No food or drink in the bedrooms or carpeted areas
Garbage must be placed inside the allocated rubbish bins with boxes flattened.
Recycling –must be in accordance with standard practice, in the correct bins to avoid contamination.
All visitors/guests must comply with parking and information as supplied on booking.
Day Fee – Day Visitors must be advised to the office ( a day fee may apply)
No Guest or visitor is to disturb the natural environment or to bring animals onto the property 
Management are empowered to take action as necessary for improper behaviour
Guests are granted a limited permission to occupy the property for holiday purposes only.
This is not a residential tenancy agreement under the residential tenancy legislation.
Failure to comply with the obligations in the Terms and Conditions may result in termination of your booking.