Frequently Asked Questions
You’ve probably got some things to ask us, right?
Here’s a list of our commonly asked questions.
When can we get access to the property, and when will we need to leave?
Access to Iluka Retreat is available at 4pm on your check in date. We recommend you arrive at this time to start your glamping experience and enjoy the beautiful property. Late arrivals after dark EG: 9pm may incur a fee. Guest Check-out of Accommodation is prior to 11am on day of departure.
Can we check-in to the accommodation earlier or check-out later?
Please email us with your request to see if we can allow early or late access. If you are going out for the day, it is possible to leave your vehicle on site.
How do we check in?
AWhen you drive into the retreat go to the office and we are at the top of the stairs. If no one is at the window please ring the bell, if they do not respond please ring the phone number provided on the window.
What is the property like?
Iluka retreat is a stunning oasis situated on 36 acres of rolling hills and valleys with a private lake. The property is steep and has uneven surfaces in certain areas. We recommend when walking around that you have appropriate footwear on. Please notify us if you require a tent closer to the bathroom or camp kitchen, and we will try our best to accommodate.
Are there locks on the tents?
No, but you can bring a small padlock if you like 😊
What are the facilities do you have?
The bathroom facilities are unisex and shared between all guests, they include hot showers and toilets. We have two bathroom blocks both situated by the Glamping tents.
What is included in the camp kitchen? Do I need to bring my own utensils?
The Kitchen is shared amongst guests, it includes a communal fridge, stove top and BBQs. There are plates, bowls, pots, pans, cutlery and utensils for your use. Bring all your own food, drinks, cooking oils/herbs etc as we don’t leave food out or offer shared food items.
Are the Glamping Tents waterproof?
AYes, your glamping tent is waterproof.
Is Iluka family friendly?
Absolutely, we love hosting families big or small. Our glamping tents can hold a maximum of 5 people per tent, perfect for the smaller family getaway. Please note there is extra fees for extra guests/beds in the Glamping Tents.
Are pets allowed?
No, Iluka is a registered land for wildlife, so we are unable to host your furry friends.
Is there Wi-Fi at the Accommodation?
No, we don’t offer Wi-Fi. We offer a back to nature experience where you can switch off and enjoy time in the moment. There is limited network coverage on the property, the strength will depend on your provider. If internet access is a necessity, we recommend bringing a dongle.
Where can I park? Is parking right next to my glamping tent possible?
We will advise you on where the closest designated car parking area is. Please note there is no parking on the grass areas or at your tent. Guests walk to the tents with luggage after parking the vehicle.
Is the private lake swimmable?
The lake on the property is a great way to cool off and have some fun in the water. It is safe for swimming for all guests so make sure you bring your bathers! All persons under the age of 18 must be always supervised by an adult.
Is there power or heating in the Glamping Tents?
We provide hot water bottles or heat bags in all our tents, which can be heated up in the Della Camp Kitchen, as well as cosy woollen blankets. The tents are not powered. There is power in the camp kitchen and in the bathrooms.
Can we hire a firepit?
Large and small private firepits are available in off season from April – October (ie. non-fire danger periods) and if the weather permits. They must be booked in advance and bookings depend on firepit availability. Hire includes a Firepit, wood and firelighters – please ask us for up-to-date pricing.
Is linen provided in the glamping tents?
All linen is included for Glamping Guests including fitted sheet, flat sheet, doona, pillow cases and towels.
What essentials do I need to bring along?
Please remember to bring the following:
- An extra torch or lantern as the glamping tents are unpowered. We do provide battery lanterns but highly suggest bringing a torch, so you are able to walk around the retreat safely at night.
- Bring Bug repellent to enable you to be able to sit outside and enjoy the scenery in peace.
- Bring your own food and drink to the retreat. There are no onsite cafes, but there is a communal kitchen for all guests use. If you are wishing to go out for dinner the retreat is right next door to Pier 10 winery and other restaurants
- Warm clothes, comfortable walking shoes, swim wear and a towel if you plan to swim in the lake.
Things to Do & Local Area
What activities do we have access to?
We don’t run activities on site – but you can visit all the local attractions or book activities with Bayplay Adventure Tours – www.bayplay.com.au
Where can I eat, drink, explore or visit in the area?
Please visit our Blog post here with things to do in the local area!
Are there any noise restrictions?
The Shire has a code of conduct and local laws that need to be followed. We need to respect fellow glampers and our neighbours, so we have a 10pm limit on noise and request noise to be minimized by this time. This is to ensure all guests and neighbours are not disturbed, and everyone can have an enjoyable experience. Under the Environment Protection Act, police have the power to deal with noise complaints. Failing to comply can result in hefty fines.
My question isn’t answered here – What do I do now?
Please send us an email at firstname.lastname@example.org or give us a call on (03) 5989 8505 and we’ll get back to you as soon as we can!